1. providing our customers with reliable, cost-effective products and excellent services with the highest level of integrity and professionalism 2. providing successful and fulfilling careers to all the people at COOLTRON 3. making positive contributions to the community and society both financially and morally.
Some core concepts of COOLTRON's philosophy are
People Comes First
Yes, everyone wants to be financially successful. But don't forget the fundamental - what is mean and what is purpose. The ultimate goal is to create a happy and fulfilling life for ourselves, our families and relatives, our business partners and associates, communities and society. Therefore people at COOLTRON should help each other and treat each other with respect; should conduct business with the highest level of integrity and professionalism. COOLTRON will not only pursue monetary success but more importantly become part of the enterprise elite representing higher moral standard, social responsibility, better corporation culture and management.
Another aspect of this philosophy is that people is the most important assets in a corporation. Only people being treated right, having fulfilling career and under a happily teamwork environment will treat their customers and other people right, work more effectively and efficiently.
Customer Is King
Simply put, customer is our bread and butter. Without customer we're nothing. Customer service is not just for marketing and sales people, everyone at COOLTRON should keep customer's need in mind and judge every job from customer satisfaction's point of view. By committing to customer's satisfaction and help them to become more successful COOLTRON itself will be more successful and accomplish its mission.
Don't forget "People Comes First" and customers are people too. They are our team members. Treat them the way we like to be treated.
Service our customers with integrity, decency and professionalism. To be responsive - answer all inquiries on same day basis. To be responsible - don't dodge any possible problem, instead face it and solve it together with the customer.
Forever Innovating; Forever Better
Innovation is the driving force for progress and success. Society changes, industry changes, technology changes, everything around us changes. So we must change to keep up with the trend; and we must change to become part of the leading force in shaping a better new world.
To make the right innovation, we must listen carefully to our customers, what they need and what they see in the market. We must keep close eyes on the market and keep our hand on the pulse of the trend.
Innovation is not just in technology, new and better products. Innovation is also applies to the management, the corporate culture, and the way we conduct our business. We must constantly examine every aspect of our business and try to do everything better.
Teamwork and Share Success
Teamwork is the key to any big success. COOLTRON set a big mission for itself. Without the best team effort don't even think about the possibility.
Our success will come from the collective effort of all team members. Naturally the success should be shared by all team members. It is that simple.